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Frequently Asked Questions
Here at TheMeatMenu we have put together a frequently asked questions document that might help you understand how our delivery service works and clear up any questions you may have. Please feel free to have a read through and we will be happy to help should you not find something answered. Our live chat service is available, along with our direct contact number on +44 (0) 330 229 0196 available 9am - 5pm Monday to Friday.
General
One of the great benefits of using our service is that we cut all our produce fresh to order and despatch it same day. This means that compared to places such as supermarkets, our meat is much fresher and has a longer shelf life. When browsing our range of products you may notice that each item has the shelf life you will receive from the day of delivery listed in the product description. Each cut of meat is slightly different, and therefore has its own tailored shelf life for your convenience.
Yes, absolutely. All the fresh meat you receive on delivery is non-frozen and will never have been frozen previously. This means that it’s perfectly safe and recommended to freeze our produce to help you prolong the shelf life and to take advantage of some of our great value larger offers. All our our meat arrives vacuum sealed to ensure freshness, but also to prevent freezer burn for safe storage.
In order to bring you the best prices, along with fantastic quality, we have a £30 minimum order value in place. This helps to ensure TheMeatMenu can operate with fantastic deals and savings to you as the customer and to keep bringing you our service week on week. We hope you can understand this situation and as always, we appreciate your custom and always aim to please.
In short, yes we can provide a bespoke cut to order service. We would ask anyone looking to have a certain order created for them to call us directly on +44 (0) 330 229 0196 and we can discuss what your requirements look like. We reserve the right to add additional fees for this service, which we can manage based on your situation.
Quality
Here at TheMeatMenu we like to use multiple sources of fresh produce year round to ensure we have the best quality cuts available for your enjoyment. Our Beef and Pork is sourced from various farm assured locations from the United Kingdom and Ireland. Lamb is again mainly sourced from farms right here in the UK and Ireland, but at certain times of the year we look to New Zealand lamb to ensure our quality of product stays consistently high. Poultry, such as our chicken and turkey, is sourced from various countries in the EU such as Amsterdam, Belgium and other sources.
Combining a fantastic relationship with our suppliers, with an involved understanding that the conditions our animals reside, allows us to source fantastic quality meat at great prices for your enjoyment.
In order to keep your meat as fresh as possible when delivering our produce, we choose to vacuum seal our cuts which has many advantages. In this case it is to protect the contents from oxygen which is the number one cause of food degradation.
A consequence of vacuum sealing and removing as much oxygen as possible is that sometimes it can cause certain cuts to have a distinct odour. This has absolutely zero effect on quality and taste. We recommend to leave the contents to stand for a couple of minutes and the odour will dissipate naturally. Always use your awareness to check meat contents from any retailer and to proceed with caution if you have a genuine concern.
The meat produce we provide is always hand-cut by our team of expert butchers. We pride ourselves on honing our skills over multiple years, and the team of butchers we employ have genuine passion for what they do. We cut all of our meat on the day of despatch to ensure it is as fresh as possible when it reaches you, and each is lovingly prepared with the attention it deserves.
Delivery
All the fresh meat you receive on delivery is non-frozen and will never have been frozen previously. This means that it’s perfectly safe and recommended to freeze our produce to help you prolong the shelf life and to take advantage of some of our great value larger offers. All our our meat arrives vacuum sealed to ensure freshness, but also to prevent freezer burn for safe storage.
When sending out your order, we use a temperature controlled box with a double wall protective outer and woollen insulated liner. We pack your produce inside with multiple ice-packs season dependant to ensure than the contents stay well under 5 degrees centigrade for up to 48 hours. The best part of all is that everything is completely recyclable or compostable, so waste is removed to be as minimal as possible.
We test our delivery service thoroughly, using temperature data loggers and meat probes to ensure our meat falls well within defined regulations and is colder than fridge stored contents on arrival. To read more please visit the link below.
All the packaging we use at TheMeatMenu is completely recyclable or compostable, so waste is removed to be as minimal as possible. Our outer cardboard box is double line for protection and we line our produce with a soft woollen insulated liner which both keeps the meat cold and safe from damage. To read more please visit the link below.
Yes, you can absolutely choose the date that your order will arrive on. When going through the checkout process to complete your order, you will be presented with a calendar option in which you can choose one of the delivery dates with available slots. If the day you are choosing is greyed out, it means it’s booked up and unavailable to choose. To read more please visit the link below.
If you do encounter an issue with your order, we would advise you to get in touch with us as soon as possible. The earlier in the process you can reach out, the more likely we can correct your issue with minimal inconvenience to you. Please call us directly on +44 (0) 330 229 0196 or leave us a note on the page listed below.
Yes, we can certainly deliver to locations other than your home. Sending your order to an office is a great way to save on time and have your produce delivered to you at your convenience.
Due to the nature of our temperature controlled protective packaging, your order will stay fresh and cold in a safe condition for the day of your delivery. We actually are certified for 48 hours below 5 degrees centigrade, but just to be extra safe we advise not to stretch this past the day of delivery to account for the time it takes to prepare and deliver your produce.
Our deliveries are always sent ‘next day’ delivered and in order to reach you in a safe manner via our temperature controlled packaging. You can choose the day of your delivery when going through the checkout process to complete your order. You will be presented with a calendar option in which you can choose one of the delivery dates with available slots. If the day you are choosing is greyed out, it means it’s booked up and unavailable to choose. To read more please visit the link below.
Unfortunately, due to the nature of perishable goods we do not accept any returns on orders. If you have any issues with your order or are not satisfied, we will be absolutely open to hearing your feedback and taking any necessary remediations to ensure your satisfaction and happiness. We reserve the right to provide a refund or store credit at our discretion. If you do encounter an issue, please call us directly on +44 (0) 330 229 0196 or leave us a note on the page listed below.
If you do wish to cancel your order, we would advise you to get in touch with us as soon as possible. The earlier in the process you can reach out, the more likely we can correct your issue with minimal inconvenience to you. Please call us directly on +44 (0) 330 229 0196 and refrain from using the contact page to prevent any delays or potentially your order being shipped if it is too late in the delivery process.
Halal
Here at TheMeatMenu we are proud to offer halal meat and pride ourselves on excellent quality at excellent prices. We use a very small list of selected suppliers from farm assured locations to source of fresh produce and ensure they are certified to strict halal standards.
At our location where we cut and prepare all our fresh meat orders we have divided ourselves into 2 facilities. Our dedicated halal facility is completely separate to production of other produce and has its own colour coded system with strict rules in place which our employees have been trained and educated to adhere to on a daily basis. For further information and a detailed overview please see the page below.
